Business conditions

All information that you provide to us through an order via is used only for the need to deliver specific goods or services, and is not provided to third parties or otherwise used commercially. By placing an order, you agree to their use for internal purposes of delivering the ordered goods or services.

The business conditions apply to the business relationship between the buyer and the company Slavianka, s.r.o., Športová 11, Bojnice, Company ID: 52555666, VAT number: 2121070094. The person responsible for the operation is Katarína Ševčíková.

You can contact us by e-mail: or by phone at 0903 581 668 on weekdays from 8:00 a.m. to 4:00 p.m.

WARNING! The production of an AI avatar and subsequent image is a product, tailored to the customer, which is not covered by the Consumer Protection Act no. 102/2014 the right to withdraw from the contract within 14 days, unless it is a technical defect. By placing an order for the creation of an AI avatar, you grant the company Slavianka, s.r.o. consent to the processing of your photos for the purpose of creating an AI avatar and subsequent printing on canvas.

I. Order

  1. The buyer orders the seller's goods through the business system at in writing through the e-shop or by e-mail or by phone. The order made in this way is considered binding and is in accordance with Act no. 108/2000 Coll., as amended and regulations, understood as a contract concluded at a distance.
  2. For each order, the buyer must state the first and last name, postal address, telephone number, e-mail (natural and legal person, entrepreneur, ID number, tax ID number, VAT number, billing address), product name and number of pieces, shipping method and payment method. An order through the e-shop meets these conditions automatically.
  3. These data will be in accordance with the Personal Data Protection Act no. 122/2013 Coll. used only within the framework of the business relationship between the seller and the consumer and will not be provided to a third party (with the exception of the person providing the transport of goods and the like).
  4. After delivery of the order, this order will be registered in the seller's system, and at the same time a business relationship between the seller and the consumer is created. Within 24 hours (on working days) at the latest, the seller will contact the buyer by e-mail and confirm receipt of the order. From this date, the order is binding for the buyer.
  5. The consumer has the right to cancel the order free of charge, within 24 hours of the delivery of the e-mail about the acceptance of the order by the seller. The order can be canceled exclusively in writing, by e-mail to The seller will notify the buyer of the confirmation of cancellation also exclusively in writing. The written form is required due to the verifiable proof of cancellation for the seller and the suspension of the processing of the order
II. Delivery time
  1. The delivery time is usually within 5 working days, depending on the selected product. The delivery of the AI ​​avatar image is usually within 5 working days from the selection of a specific avatar by the buyer. In the case of picture framing, the delivery time can be extended to 10 working days.
  2. The delivery time can be extended even in case of unforeseen situations, such as loss or damage of the shipment by the carrier, bad weather conditions, hidden defects discovered only during the packaging of the shipment, etc.

III. Price, payment terms and shipping

  1. The price of the product is determined by the seller's price list. The prices listed in the price list may be subject to change without prior notice. The seller reserves the right to change prices as a result of supplier price changes. The valid price of the product will always be announced when the order is verified.
  2. The consumer makes the payment by deposit to the seller's account or through the Go pay payment gateway.
  3. The buyer undertakes to pay the purchase price for the goods in full within 7 days and in accordance with the payment terms valid on the day the order was sent. Otherwise, his order will be cancelled.
  4. The method of transport is chosen by the consumer himself through the order form in the e-shop or with another method of communication.

The consumer can choose the method of transport, namely:

  1. a) by Slovak post
  2. b) by courier (shipping service)
  3. The amount of shipping costs will always be notified to the buyer when confirming the order.

IV. Taking over the goods

  1. The buyer undertakes to take delivery of the goods at the address indicated on the order. In the case of resending the shipment due to non-acceptance, the buyer bears the shipping costs.
  2. When receiving the product, the consumer is obliged to check the physical integrity and completeness of the shipment. If the shipment is visibly damaged and destroyed, the consumer is obliged to immediately contact the seller without taking delivery of the shipment and write a Record of damage to the shipment with the shipping company. Any later claims for quantity and physical damage to the product will not be accepted.
  3. The buyer acquires ownership rights to the products only upon payment of the full price and other amounts agreed in the distance purchase contract to the seller's account. Until the transfer of ownership rights from the seller to the buyer who is in possession of the product, the buyer has all the responsibilities of the custodian of the thing and is obliged to store the products and services safely at his own expense and mark them so that they can be identified as the seller's product under all circumstances.
  4. The seller is entitled to demand the fulfillment of obligations, in particular payment of the price for products and services, regardless of the fact that the ownership of the product and service has not yet passed to the consumer.
  5. The risk of damage to the products passes to the buyer at the moment of acceptance by the buyer or his representative
V. Withdrawal from the contract
  1. The consumer is entitled according to Act no. 102/2014 §7 paragraph 1 to withdraw from the contract without giving a reason within 14 working days from the day of taking over the goods or from the conclusion of the contract for the provision of services, if the seller has timely and properly fulfilled the information obligations according to the aforementioned law. The buyer must inform the seller of the withdrawal from the contract in writing, by e-mail.
  2. Withdrawal from the contract must be made in writing, using the form for withdrawal from the contract that we will send you. Please contact us at
  3. After processing the form for withdrawing from the contract, the seller contacts the buyer about the conditions for returning the goods, as well as the conditions for returning the payment for the goods and the postage paid by the buyer when purchasing the goods.
  4. The buyer cannot withdraw from a purchase contract concluded at a distance, especially if it is a contract, the subject of which is the sale of a product made according to the specific requirements of the buyer or a product intended specifically for one buyer, or a product that, due to its characteristics, cannot be returned
  5. The seller reserves the right to cancel the order (withdraw from the contract) or its part if:
  • a) the product is not produced or has been discontinued
  • b) the price of the product supplier has changed
  • c) the displayed price of the product was incorrect

VIII. Return policy

  1. In general, unless otherwise stated in the terms and conditions, the warranty period for the performance of consumer contracts is set at a minimum of 24 months.
  2. You can only complain about a product purchased and paid for at the seller. When making a claim, the buyer is obliged to deliver the claimed product clean, mechanically undamaged, in the original packaging, including manuals, warranty card, invoice or other proof of payment for the product to the seller. Complaints must be reported in writing via e-mail: When making a complaint, the consumer follows the seller's instructions.
  3. The right to warranty expires in the event that the error occurred due to mechanical damage to the product, use of the product in inappropriate conditions, unprofessional repair or replacement of a part of the product, non-compliance with relevant standards on the part of the buyer or the person who performed the repair or replacement of parts of the product for the buyer, or if it was transferred tampering with the product by someone other than an authorized person. Defects caused by natural disasters and improper handling are also excluded from the warranty.
  4. If a product that he did not order was delivered to the buyer, he will send a photo of the entire delivered product to as a basis for a complaint .
  5. If the buyer has received a product that is visibly damaged, i.e. the packaging in which the goods were delivered to you was also damaged, the claim does not apply (do not accept the damaged package from the courier).
  6. The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to the consumer's request or does not respond to it at all within 30 days from the date it was sent, the consumer has the right to submit a proposal to start an alternative dispute resolution (hereinafter referred to as "ARS"). Only disputes resulting from the contract between the seller and the consumer and disputes related to this contract can be resolved in the form of ARS, with the exception of disputes according to section § 1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The proposal to start the ARS is submitted to the ARS entity according to sec. § 3 of the cited law, with the help of a platform or form designated for that purpose, the model of which is annex no. 1 of the cited law. The ARS entity may demand payment of the ARS initiation fee from the consumer, but up to a maximum of EUR 5 including VAT. If several entities are responsible for the ARS, the consumer has the right to choose which of them to submit a proposal to. In addition to the ARS, the consumer has the right to turn to the materially and locally competent general or arbitration court. The ARS platform is available on the website:
  7. The body for alternative dispute resolution is the Slovak Trade Inspection.

XIII. Final provisions

  1. The seller has the right, depending on the nature of the ordered products, to invite the buyer to a personal inspection and personal collection of the product (it applies mainly to a more financially demanding product, or more demanding in terms of volume or weight). In these cases, the buyer will be contacted and the next procedure will be agreed with him. If the buyer has already paid the purchase price, this amount will be transferred back to him, unless otherwise agreed.
  2. The seller reserves the right to change the price. When the price changes, the seller contacts the buyer. The buyer has the right to cancel the order at such adjusted prices.
  3. The buyer declares that he has familiarized himself with these general terms and conditions and the complaint procedure before completing or announcing the order, and that he agrees with them.
  4. Regardless of the other provisions of the contract, the seller is not liable to the consumer for lost profit, loss of opportunities or any other indirect or consequential losses due to negligence, breach of contract or incurred in any other way.
  5. These general terms and conditions were formulated and established in good faith, in order to fulfill the legal conditions and to regulate the correct business relations between the seller and the consumer. In the event that some provisions of these conditions are proved by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected.
  6. The consumer's rights in relation to the seller resulting from the Consumer Protection Act no. 250/2007 Coll. as amended and regulations and Act on consumer protection in door-to-door sales and mail-order sales no. 108/2000 Coll., as amended and regulations, remain unaffected by these conditions.
  7. Legal relationships and conditions not expressly regulated here, as well as any disputes arising from non-fulfillment of these conditions, are governed by the relevant provisions of the Commercial or Civil Code.